CARE AND STORAGE
Shells are very fragile materials. When shells come into contact with sweat, sebum, cosmetics, vinegar, fruit juice, citric acid or other elements, they lose their luster. We strongly recommend that you take care to wipe your jewelry gently with a special cloth made for jewelry after wearing. Keep the jewelry in a plastic zipper bag, pouch or a case. Avoid keeping it under a fluorescent light, high temperature, humidity, and under direct daylight for extended periods of time.
AFTER SALES SERVICE
- Shells are comparable in material to pearls and are softer than other jewelry materials such as gemstones and others. Friction causes scratches on their surface and luster will be lost when touched with sweat, sebum, cosmetics and etc. We can re-polish your jewelry when the luster is lost. There will be NO charge for re-polishing service, but shipping fees are at your expense. Or you can bring your jewelry to our atelier in Hamahiga island directly. Please note that some of deep scratches might not be able to be removed completely. We appreciate your understanding in advance. With appropriate care and maintenance you will be able to wear our jewelry for long time.
Repair charges apply for the following cases:
Breakage of shells, broken chain, parts replacement, etc.
Repair charges differ depending on materials, design and the repair process of your item. Please feel free to contact us for further information. In rare cases damage can be beyond repair. We appreciate your understanding for such cases in advance.